Health Care Complaints & Compliance Services
Enhancing standards for better Client care.
About Us
Barbara Spoor LL.B (Hons) Vice President of The Warwickshire Law Society
At HCCC Services, we are dedicated to addressing complaints and ensuring compliance within the Podiatry sector. Our mission is to enhance client care through effective resolution of issues and adherence to industry standards.
Barbara Spoor, has over 20 years of experience in the field of Complaints and Compliance. Her background is working for the Law Society in their complaint handling arm. She has also worked on professional misconduct matters for the SRA and had full training in the Code of Conduct,.
Barbara also worked at The Property Ombudsman as an adjudicator making decisions about complaints made in accordance with regulatory obligations.
Barbara has an excellent reputation, having been consulted by authors of ‘How to be an Ethical Solicitor’ making a significant contribution to the Complaints and Negligence chapter she is also a speaker with Lexis Nexis having produced a webinar on the benefits of having an effective outsourced complaint management service and is also a regular contributor to Practical Law a reference for law professionals and has also written articles for The Solicitors Journal with an emphasis on learning from a complaint. During a firms lexcel Review it was commented upon how impressed they were by the complaint handling aspect of the business and how this was handled.
Barbara was instrumental in helping a retrofit firm achieving ISO 9001 and 27001 by reviewing policies and procedures, providing gap analysis and implementing new processes and procedures.
Barbara has helped numerous firms in regards to complaint handling, client care, compliance and dealing with The Legal Ombudsman in respect to investigations.
Barbara has also provided in house training to firms on a range of subjects including AML and has also provided extensive training to regultaed firms across various sectors.
HCCC Services
HCCC Services is commited to offering tailored Complaint Resolution and Compliance Solutions to healthcare Professionals.
We understand the responsibility Complaints and Compliance brings, that is why we use our expertise to offer a tailored solution to your healthcare needs.
We are a friendly team of 5 who offer excellent service with years of experience to give a tailored solution to what is required, with a common sense manageable approach that works, whilst being a cost effective solution, whether that is to support with a one off or an ongoing Complaint Resolution or Compliance Solution and to help support you with the regulatory landscape, we are here for you to provide the expertise and support that you require.